Connect Here - Privacy Policy

Privacy Policy

Our Commitment To You

At Connect Here, your privacy is a top priority. Your privacy is at the core of the way we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.

We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly.

Our commitment to privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that our decisions are taken with the utmost respect for your privacy.

Our commitment to transparency. Because we use many of the same online services you do, we know that insufficient information and overly complicated language are common issues in privacy policies. We take the exact opposite approach: we’re doing our best to write our Privacy Policy and related documents in plain language. We actually want you to read our policies and understand our privacy practices!

Our commitment to security. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.

Welcome to our Privacy Policy. Thank you for taking the time to read it.

If you are a California resident, please see our California Privacy Statement , which supplements this Privacy Policy.

If you are a Washington or Nevada resident, please see our Consumer Health Data Privacy Policy , which supplements this Privacy Policy

We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

This Privacy Policy applies from May 24, 2024.

For California Consumers

Please see our California Privacy Statement to learn about California privacy rights.

1. Who We Are

The company responsible for your information under this Privacy Policy (the “data controller”) is:

Connect Here LLC

2393 South Congress Ave

West Palm Beach, FL 33406

United States

2. Where This Privacy Policy Applies

This Privacy Policy applies to websites, apps, events and other services we operate under the Connect Here brand. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

Some services may require their own unique privacy policy. If a service has its own privacy policy, then that policy -- not this Privacy Policy -- applies.

3. Information We Collect

It goes without saying, we can’t help you develop meaningful connections without some information about you, such as basic profile details and the types of people you’d like to meet. We also collect information about your use of our services such as access logs, as well as information from third parties, like when you access our services through your social media account or when you upload information from your social media account to complete your profile. If you want additional info, we go into more detail below.

Information you give us

You choose to give us certain information when using our services. This includes:

• When you create an account, you provide us with at least your phone number and email address, as well as some basic details necessary for the service to work, such as your gender, date of birth, and who you’d like to connect with.

• When you complete your profile, you have the option to share your sexual orientation with us. Where you provide such elements to us, you consent to us using it for the purposes identified and as laid out in this Privacy Policy. You can also share additional information with us, such as details on your bio and your interests, as well as content such as photos and videos. To add certain content, like pictures or videos, you may allow us to access your camera or photo album.

• When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us with information related to the purchases you make and our payment processors with information such as your debit or credit card number or other financial information.

• When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.

• When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.

• If you contact our customer care team, we collect the information you give us during the interaction.

• If you share with us information about other people (for example, if you use contact details of a friend for a given feature), we process this information on your behalf in order to complete your request.

• Of course, we also process your chats with other members as well as the content you publish to operate and secure the services, and to keep our community safe.

Information we receive from others

In addition to the information you may provide us directly, we receive information about you from others, including:

• Members: Members may provide information about you as they use our services, for instance as they interact with you or if they submit a report involving you.

• Social Media: You may decide to share information with us through your social media account, for instance if you decide to create and log into your account via your social media or other account (e.g., Facebook, Google or Apple) or to upload onto our services information such as photos from one of your social media accounts (e.g., Instagram or Spotify).

• Affiliates: We are part of Connect Here Holdings LLC. Connect Here Holdings LLCconsiders the safety and security of members a top priority. If you were banned from another Connect Here Holdings LLC service, your information can be shared with us to allow us to take necessary actions, including closing your account or preventing you from creating an account on our services.

• Other Partners: We may receive information about you from our partners where our ads are published on a partner’s service (in which case they may pass along details on a campaign’s success). Where legally allowed, we can also receive information about suspected or convicted bad actors from third parties as part of our efforts to ensure our members’ safety and security.

Information generated or automatically collected when you use our services

When you use our services, this generates technical data about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details.

• Usage Information: Using the services generates data about your activity on our services, for instance how you use them (e.g., when you logged in, features you’ve been using, actions taken, information shown to you, referring webpages address and ads that you interacted with) and your interactions with other members (e.g., members you connect and interact with, and when you matched and exchanged messages with them).

• Device information: We collect information from and about the device(s) you use to access our services, including hardware and software information such as IP address, device ID and type, apps settings and characteristics, app crashes, advertising IDs (which are randomly generated numbers that you can reset by going into your device’ settings and, in some cases, disable entirely), and identifiers associated with cookies or other technologies that may uniquely identify a device or browser.

• Information collected by cookies and similar technologies: We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels, SDKs) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them and how you can better control their use.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including ours, do not currently respond to DNT signals.

• Other information with your consent:

o Precise geolocation data: If you give us your consent, we can collect your precise geolocation (latitude and longitude) from your device. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your precise geolocation, we will not collect it, and our services that rely on precise geolocation may not be available to you.

o Photo Verification data: If you choose to participate in our Photo Verification feature, we collect your face geometry data, which may be considered biometric data in some jurisdictions, to verify that you’re the real you. You can learn more about Photo Verification and how we process your face geometry data.

o ID + Photo Verification data: If you choose to participate in our combined ID + Photo Verification feature, we collect your face geometry data, which may be considered biometric data in some jurisdictions, as well as a copy of your ID, to verify that you’re the real you. You can learn more about ID + Photo Verification and how we process your data.

o Other information: We may collect other information with your permission, such as photos and videos (for instance, if you want to publish a photo or video or participate in streaming features on our services).

4. How We Use Information

The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you and our community safe, and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons for which we use your information, together with practical examples.

A. To administer your account and provide our services to you

• Create and manage your account

• Provide you with customer support and respond to your requests

• Communicate with you about our services

• Personalize pricing, offer discounts and other promotions, and complete your transactions

• Administer sweepstakes and contests

B. To help you connect with other users

• Recommend you to other members and recommend other members to you

• Show members’ profiles to one another

• Enable members to search for and connect with members

C. To provide new Connect Here services to you

• Register you and display your profile on new Connect Here features and apps

• Administer your account on these new features and apps

D. To provide offers and operate advertising and marketing campaigns

• Perform and measure the effectiveness of advertising campaigns on our services and marketing our services off our platform

• Communicate with you about products or services that we believe may interest you

E. To improve our services and develop new ones

• Administer focus groups, market studies and surveys

• Review interactions with customer care teams to improve our quality of service

• Understand how members typically use the services to improve them (for instance, we may decide to change the look and feel or even substantially modify a given feature based on how members react to it)

• Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from members)

F. To prevent, detect and fight fraud and other illegal or unauthorized activities

• Find and address ongoing, suspected or alleged violations of our Terms of Use , notably through the review of reports and interactions between members

• Better understand and design countermeasures against violations of our Terms of Use

• Retain data related to violations of our Terms of Use to address the violation and prevent against recurrences

• Enforce or exercise our rights, for example our rights set out in our Terms of Use

• Communicate to individuals who submit a report, including what we’ve done as a result of their submission

G. To ensure legal compliance

• Comply with legal requirements

• Assist law enforcement

For information on how we process personal information through profiling and automated decision-making, please see our FAQ.

To process your information as described in this Privacy Policy, we rely on the following legal bases:

• Provide our service to you: The reason we process your information for purposes A, B and C above is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, make it viewable to other members and recommend other members to you and to otherwise provide our free and paid features to you and other members.

• Legitimate interests: We process your information for purposes D, E and F above, based on our legitimate interest. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you and promote our own services, we process information to help keep our members safe and we process data where necessary to enforce our rights, assist law enforcement and enable us to defend ourselves in the event of a legal action.

• Comply with applicable laws and regulations: We process your information for purpose G above where it is necessary for us to comply with applicable laws and regulations and evidence our compliance with applicable laws and regulations. For example, we retain traffic data and data about transactions in line with our accounting, tax and other statutory data retention obligations and to be able to respond to valid access requests from law enforcement. We also keep data evidencing consents members give us and decisions they may have taken to opt-out of a given feature or processing.

• Consent: If you choose to provide us with information that may be considered “special” or “sensitive” in certain jurisdictions, such as your sexual orientation, you’re consenting to our processing of that information in accordance with this Privacy Policy. From time to time, we may ask for your consent to collect specific information such as your precise geolocation or use your information for certain specific reasons. In some cases, you may withdraw your consent by adapting your settings (for instance in relation to the collection of our precise geolocation) or by deleting your content (for instance where you entered information in your profile that may be considered “special” or “sensitive”). In any case, you may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.

5. How We Share Information

Since our goal is to help you make meaningful connections, the main sharing of members’ information is, of course, with other members. We also share some types of members’ information with service providers and partners who assist us in operating the services, with other Connect Here Holdings LLC companies for specified reasons as laid out below and, in some cases, legal authorities. Read on for more details about how your information is shared with others.

• With other members

You share information with other members when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being visible.

If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.

If someone submits a report involving you (such as a claim you violated our Terms of Use), we may communicate to the reporter actions, if any, we took as a result of their report.

• With our service providers and partners

We use vendors to help us operate, distribute, market and improve our services, such as data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations. We also share information with vendors who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising vendors.

We follow a strict vetting process prior to engaging any vendor or working with any partner. Our vendors and partners must agree to strict confidentiality obligations.

• With our affiliates

We are part of the Connect Here Holdings LLC family of businesses. We share your information with affiliates for limited legitimate purposes as laid out below:

o To make all Connect Here Holdings LLC platforms safer and enable us to address (e.g., ban) bad actors found on one platform also on the others

o For them to assist us in data processing operations, as processors / service providers, upon our instructions and on our behalf. Their assistance may include technical processing operations, such as data hosting and maintenance, customer care, marketing and targeted advertising, analytics, finance and accounting assistance, improving our service, securing our data and systems and fighting against spam, abuse, fraud, infringement and other wrongdoings

o We may also share information with other Connect Here Holdings LLC for other legitimate business purposes including corporate audit, analysis and consolidated reporting, where and as allowed under applicable law

• Sharing functionality

You may choose to share other members’ profiles and they may share yours with people outside of our services, using the sharing functionality.

• For corporate transactions

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

• With law enforcement / when required by law

We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.

• To enforce legal rights

We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of our members, business partners or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.

• With your consent or at your request

We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioral data, location in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with other Connect Here Holdings LLC companies and third parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyze and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources. More information on our use of cookies and similar technologies can be found in our Cookie Policy

6. Cross-Border Data Transfers

Sharing of information laid out in Section 5 involves cross-border data transfers to the United States of America and other jurisdictions that may have different laws about data processing. When we transfer personal information outside of the EEA, the United Kingdom, Switzerland or other countries which data protection laws have been deemed adequate by the European Commission or other competent governmental body, we use standard contract clauses (standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data) or other appropriate transfer mechanism. We are currently in the process of reviewing transfers to our vendors and associated legal basis further to the recent Court of Justice for the European Union’s ruling on transfers of personal data to the USA .

7. Your Rights and Choices

We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

• Access / Update tools in the service. Tools and account settings can help you access, rectify or remove information that you provided to us and that’s associated with your account directly within the service. If you have any questions on those tools and settings, please contact our customer care team for help .

• Device permissions. Mobile platforms can have permission systems for specific types of device data and notifications, such as phone contacts, pictures, location services, push notifications and advertising identifiers. You can change your settings on your device to either consent or oppose the collection or processing of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose functionality.

• Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. Remember that uninstalling an app does NOT close your account. To close your account, please use the corresponding functionality on the service.

• Account closure. You can close your account by using the corresponding functionality directly on the service.

We also want you to be aware of your privacy rights. Depending on where you live, you may have the right to:

• Access/know. You may have the right to request a copy of the information we keep about you, and in certain circumstances to receive this in a portable format. You can exercise your right to access directly within the service by putting in a request.

• Delete/erase. You may request that we delete the personal information we keep about you. You can exercise your right to delete by submitting a request.

• Correct/rectify/update. You can correct most information you provided to us by editing your profile directly in the service. If you believe the information we hold about you is inaccurate, you may contact us to rectify it.

• Object/restrict. You may also have the right to object to or request that we restrict certain processing. To do so, please contact us .

For your protection and the protection of all of our members, we may ask you to provide proof of identity before we can answer the above requests. Keep in mind, we may reject requests, including if we are unable to authenticate you, if the request is unlawful or invalid, or if it may infringe on trade secrets or intellectual property or the privacy or other rights of someone else. If you wish to receive information relating to another member, such as a copy of any messages you received from them through our service, the other member will have to contact us to provide their written consent before the information is released. We may also ask them to provide proof of identity before we can answer the request. Also, we may not be able to accommodate certain requests to object to or restrict the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth and thus cannot ensure that you are 18 years of age or older.

If you are a resident of Virginia, Colorado, or Connecticut, USA, if we deny your privacy request, you may be able to appeal by contacting us, and explicitly referencing “Privacy Request Appeal.” If you have concerns about the result of your appeal you may contact the attorney general for your state. Additionally, please note that we do not “sell” your personal data, or use it for “targeted advertising” or “profiling” in furtherance of decisions that produce legal or similarly significant effects, as those terms are defined by applicable law in your state, so no opt-out choice is necessary.

In certain countries, including in the European Economic Area and the United Kingdom, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. You can find information about your data protection regulator in the European Economic Area here, and in the United Kingdom here . The data protection authority you can lodge a complaint with may be that of your habitual residence, where you work or where an alleged infringement took place.

8. How Long We Retain Your Information

We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 4) and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other members. Note that we will close your account automatically if you are inactive for a period of two years. After your account is closed, we will delete your personal information, as laid out below:

1. To protect the safety and security of our members, we implement a safety retention window of three months following account closure, or one year following an account ban. During this period, we keep your information in the event that it might be necessary to investigate unlawful or harmful conducts. The retention of information during this safety retention window is based on our legitimate interest as well as that of potential third-party victims.

2. Once the safety retention window elapses, we delete your data and only keep limited information for specified purposes, as laid out below:

• a) We maintain limited data to comply with legal data retention obligations: in particular, we keep transaction data for 10 years to comply with tax and accounting legal requirements, credit card information for the duration the user may challenge the transaction and “traffic data” / logs for one year to comply with legal data retention obligations. We also keep records of consents members give us for five years to evidence our compliance with applicable law.

• b) We maintain limited information on the basis of our legitimate interest: we keep customer care records and supporting data as well as imprecise location of download/purchase for five years to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, information on the existence of past accounts and subscriptions, which we delete three years after the closure of your last account to ensure proper and accurate financial forecasting and reporting, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defence of legal claims, and data necessary to prevent members who were banned from opening a new account, for as long as necessary to ensure the safety and vital interests of our members.

• c) Finally, we maintain information on the basis of our legitimate interest where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings).

9. Age Restrictions

Our services are restricted to individuals who are 14 years of age or older. We do not permit individuals under the age of 14 on our platform. If you suspect that a member is under the age of 14, please use the reporting mechanism available on the service.

10. Job Candidates, Contractors and Vendor Representatives

We process the personal information of our job candidates, contractors and vendor representatives, as part of our recruitment and talent management operations and our management of the services that contractors and vendors provide to us. If you are a job candidate, contractor or vendor representative of ours, certain relevant terms of this Privacy Policy apply to our processing of your personal information, including the sections of this Privacy Policy that discuss the entity that is responsible for the processing of your personal information , transfers of personal information, rights you may have under applicable law , how to contact us and California-specific information.

If you are a job applicant, the personal information we process about you may vary depending on the job you seek but typically includes what you provide to us as part of your job application as well as professional qualifications, background and reference information that recruiters or other third parties share with us. We use this information to support the recruitment process, which may lead to an employment contract. For contractors and vendor representatives, we may process identification information and work-related information, as necessary to manage our relationship with you and your employer, which is necessary for the performance of the services agreement, and to establish, exercise or defend potential legal claims. We may share personal information with service providers that assist us with recruitment and technical data processing operations as well as with Connect Here Holdings LLC companies (for instance if you have a business relationship with employees of an affiliate). We keep your personal information only as long as necessary for those purposes.

11. Privacy Policy Changes

Because we’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations about our data practices remain up-to-date, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.

12. How to Contact Us

If you have questions about this Privacy Policy, you have different options below:

If you live in the European Economic Area, the United Kingdom or Switzerland:

Online: here

By post:

Connect Here

2393 South Congress Ave

West Palm Beach, FL 33406

United States

For more information on how to contact the data protection officer, please click here .

If you live in Japan:

Online: here

By post:

Data Protection Officer

Connect Here

2393 South Congress Ave

West Palm Beach, FL 33406

United States

If you live outside the European Economic Area, the United Kingdom, Switzerland and Japan:

Online: here

By post:

Connect Here

2393 South Congress Ave

West Palm Beach, FL 33406

United States

CCPA Privacy Notice Addendum

For California Consumers

This California section supplements the Privacy Policy and applies solely to California consumers (excluding our personnel). The Table below describes how we process California consumers’ personal information (excluding our personnel), based on definitions laid out in the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA").

Not all of the items listed in the Table below are relevant to you. For example, we do not collect Social Security numbers from our users, but we may collect this data in the course of evaluating a job applicant.

Personal Information Processing Activities

Categories of personal information collected over the 12-month period prior to the effective date of our Privacy Policy *Note: The categories of data below stem from a statutory list set forth under the CCPA.*	Sources of collection over the 12-month period prior to the effective date of our Privacy Policy	Categories of third parties with whom we disclosed the personal information for a business purpose over the 12-month period prior to the effective date of our Privacy Policy	Business or commercial purposes for which the personal information was collected over the 12-month period prior to the effective date of our Privacy Policy (in addition to the purposes listed in the Privacy Policy)
Identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, and other similar identifiers	• From you (for instance if you create an account or apply for a position at our company) • From social media networks (for example if you log into our service through an account you have on a social media network) • From partners (for example, where our ads promoting our services are published on a partner's website or where a partner or consumer reporting agency shares with us information about bad actors) • From our affiliated companies (notably for anti-fraud and safety purposes) • From data brokers (e.g. for anti-fraud and safety purposes)	• Other users as part of the general operation of the service • Others, upon the instruction of a user using a profile sharing functionality • Our affiliates (in particular to prevent, detect and fight fraud or other illegal or unauthorized activities under our Terms) • Our payment service providers and fraud vendors (e.g., for anti-fraud purposes and to fight against other illegal activities) • Joint marketing partners • Other vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein	• Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, providing storage, or providing similar services • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance • Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction • Helping ensure security and integrity of our services • Debugging to identify and repair errors that impair existing intended functionality • undertaking internal research for technological development and demonstration • Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us • managing our career opportunities • establishing and managing our relationships with our vendors and consultants
Signature, physical characteristics or description, state identification card number, education, bank account number, credit card number, debit card number, other financial information, and medical information	• From you (for instance if you create an account or apply for a position at our company) • From our affiliated companies (notably for anti-fraud and safety purposes)
Characteristics of protected classifications under California or federal law, such as race, color, national origin, ethnicity, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, disability, citizenship status, and military and veteran status	• From you (for instance if you create an account or apply for a position at our company) • From consumer reporting agencies if they share with us information about bad actors) • From social media networks (for example if you log into our service through an account you have on a social media network) • From our affiliated companies (notably for anti-fraud and safety purposes)
Commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies	• From you (if you purchase something from us)	• Our payment service providers and fraud vendors (e.g., for anti-fraud purposes and to fight against other illegal activities) • Other vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein
Biometric information	• From you (if you use our photo verification feature)	• Our payment processors and fraud vendors (e.g., for anti-fraud purposes and to fight against other illegal activities) • Other vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein
Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements	• From you (for example, logs generated as you use our services) • From users of our services (for instance through other users' interactions with you) • From advertising partners (for example, where our ads promoting our services are published on a partner's website)	• Vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein
Geolocation data, including precise geolocation information	• From your device (if you consent that we collect and use your geolocation as you use our services)	• Vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein
Audio, electronic, visual, and similar information	• From you (for instance the photo(s) you upload when you create an account with us) • From social media networks (for example if you upload photos from one of your accounts on a social media network) • From consumer reporting agencies if they share with us information about bad actors • From our affiliated companies (notably for anti-fraud and safety purposes)	• Other users as part of the general operation of the service • Others, upon the instruction of a user using a profile sharing functionality • Our affiliates (in particular to prevent, detect and fight fraud or other illegal or unauthorized activities under our Terms) • Joint marketing partners • Other vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein
Professional or employment-related information	• From you (for instance if you apply for a position at or provide services to our company or if you say who your employer is in your profile) • From others (for instance from people who may be working with you as you provide services to us or who may participate to the hiring process)	• Other users as part of the general operation of the service • Others, upon the instruction of a user using a profile sharing functionality • Other vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein
Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	• Created from data in your profile	• Vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein
Contents of your messages on our services	• From you (when you use the message features on our services)	• Vendors and professional services organizations who assist us in relation to the business or commercial purposes laid out herein

Some of the information we collect also constitutes “sensitive personal information” under the CCPA, including information that reveals your social security, driver’s license, state identification card, or passport number, precise geolocation, racial or ethnic origin, sex life or sexual orientation, religious or philosophical beliefs, biometric information, and contents of your messages. We do not use sensitive personal information we collect for purposes other than providing and improving our services to you and protecting our services and our community, and we do not use sensitive personal information to infer characteristics about you.

How Long We Retain Your Information

We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. If you decide to stop using our services, you can close your account and your profile will stop being visible to other members. Note that we will close your account automatically if you are inactive for a period of two years. After your account is closed, we will delete your personal information, as laid out below:

2. Once the safety retention window elapses, we delete your data and only keep limited information for specified purposes, as laid out below:

• b) We maintain limited information on the basis of our business purposes: we keep customer care records and supporting data as well as imprecise location of download/purchase for five years to support our customer care decisions, enforce our rights and enable us to defend ourselves in the event of a claim, information on the existence of past accounts and subscriptions, which we delete three years after the closure of your last account to ensure proper and accurate financial forecasting and reporting, profile data for one year in anticipation of potential litigation, for the establishment, exercise or defence of legal claims, and data necessary to prevent members who were banned from opening a new account, for as long as necessary to ensure the safety and vital interests of our members.

• c) Finally, we maintain information on the basis of our business purposes where there is an outstanding or potential issue, claim or dispute requiring us to keep information (in particular if we receive a valid legal subpoena or request asking us to preserve data (in which case we would need to keep the data to comply with our legal obligations) or if data would otherwise be necessary as part of legal proceedings).

California Consumer Privacy Rights

Sales/Sharing Opt-out: We do not “sell” or “share” your personal information so no opt out choice is necessary. This means that we do not sell, share, rent, release, disclose, disseminate, make available, transfer, or otherwise communicate in any way your personal information to another company for monetary or other valuable consideration or for cross-context behavioral advertising.

Know/Access: You have the right to request to learn more about the personal information we process about you and the right to request a copy of the specific pieces of personal information we have collected about you.

Correction: You have the right to request that we correct inaccurate information we hold about you.

Deletion: You have the right to request that we delete the personal information we have collected from you.

Non-Discrimination: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment.

How to Submit a Rights Request: We want you to be in control of your information and give you tools and options to access, correct, and delete your information. See Section 7 of our Privacy Policy to learn more about how you can manage your information.

You can also submit a request directly to us. To submit an access, correction or deletion request, click here or contact us using the information available in Section 12 of the Privacy Policy. To help protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or complying with your request. For example, submitting a request while logged into your account may be sufficient for verification, but sometimes we may ask you to provide proof of identity. You may also use an authorized agent to submit your request. If you do, we may ask for evidence that you have provided the agent valid power of attorney or other written permission to submit requests on your behalf, and we may also take steps to verify your identity. If you are an authorized agent seeking to make a request, please contact us as described above and include proof of your authorization.

Consumer Health Data Privacy Policy

This Consumer Health Data Privacy Policy supplements our Privacy Policy and is intended only for residents of Washington and Nevada.

Collection and Use of Consumer Health Data

We do not believe we collect “consumer health data,” and we do not use data we collect to identify or make inferences about your past, present, or future physical or mental health status. Because “consumer health data” is defined so broadly in some jurisdictions, however, the information we may collect from or about you from time to time may be considered “consumer health data” under laws in those jurisdictions. Like other data we collect, the main reason we use this information is to provide our service to you and help you connect with other members.

How We Disclose Consumer Health Data

We may share consumer health data with the following categories of third parties when necessary for the purposes described above:

Other users.You share information with other users when you voluntarily disclose information on the service for others to see (e.g., your public profile).
Service providers.We share information with vendors who help us operate our service. They provide us services such as data hosting and maintenance, customer care, and security operations.
Affiliates.We may share information with affiliates who assist us in data processing operations, as service providers. This assistance may include processing operations, such as data hosting and maintenance, customer care, data security and fighting against spam, abuse, fraud and other wrongdoings.
Parties to a corporate transaction.We may disclose your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.
Law enforcement authorities / Legal Processes. We may disclose your data to: (i) comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements; (ii) assist in the prevention or detection of crime; (iii) protect the safety of any person; and (iv) establish, exercise or defend legal claims.

Your Rights

You can exercise your privacy rights under applicable law by submitting a request to our customer care team here .

Cookie Policy

At Connect Here , we believe in being clear and open about how we collect and process data about you. This page is designed to inform you about our practices regarding cookies and explain to you how you can manage them.

You already know everything there is to know about cookies and just want to adjust your settings?

No problem. Head to the profile settings in Connect Here, to update your website cookies settings and head to your account settings in your app to adjust your privacy preferences there.

You want to know more about cookies and how we use them?

Happy to explain! Keep on reading.

Note: This Cookie Policy does not address how we process your personal information outside of our usage of cookies. To learn more about how we process your personal information, please read our Privacy Policy.

What are cookies?

Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using our services.

Are there different types of cookies?

First-party and third-party cookies

There are first-party cookies and third-party cookies. First-party cookies are placed on your device directly by us. For example, we use first-party cookies to adapt our website to your browser’s language preferences and to better understand your use of our website. Third-party cookies are placed on your device by our partners and service providers. You can learn more about these partners and service providers through our website and in-app consent management tools. For details on these tools, see “How can you control cookies?” below.

Session and persistent cookies

There are session cookies and persistent cookies. Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to learn more about your use of our website during one single browser session and to help you to use our website more efficiently. Persistent cookies have a longer lifespan and last beyond the current session. These types of cookies can be used to help you quickly sign-in to our website again, for analytical purposes and for other reasons as described below.

What about other tracking technologies, like web beacons and SDKs?

Other technologies such as web beacons (also called pixel, tags or clear gifs), tracking URLs or software development kits (SDKs) are used for similar purposes as cookies. Web beacons are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our service or opened an e-mail that we have sent them. Tracking URLs are custom generated links that help us understand where the traffic to our webpages comes from. SDKs are small pieces of code included in apps, which function like cookies and web beacons.

For simplicity, we also refer to these technologies as “cookies” in this Cookie Policy.

What do we use cookies for?

Like other providers of online services, we use cookies to provide, secure and improve our services, including by remembering your preferences, recognizing you when you visit our website, measuring the success of our marketing campaigns and personalizing and tailoring ads to your interests. To accomplish these purposes, we also may link information from cookies with other personal information we hold about you.

When you use our services, some or all of the following types of cookies may be set on your device.

Cookie type	Description
Essential cookies	These cookies are strictly necessary to provide you our services, such as enabling you to log in, remembering your preferences and keeping you safe by detecting malicious activity.
Analytics cookies	These cookies help us understand how our services are being used and help us customize and improve our services for you.
Advertising & marketing cookies	These cookies are used to determine how effective our marketing campaigns are and make the ads you see more relevant to you. They perform functions like helping us understand how much traffic our marketing campaigns drive on our services, preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, selecting advertisements relevant to you and measuring the number of ads displayed and their performance, such as how many people interacted with a given ad.
Social networking cookies	These cookies are used to enable you to share pages and content that you find interesting on our services through third-party social networking and other websites or services. These cookies may also be used for advertising purposes.

How can you control cookies?

There are several cookie management options available to you. Please note that changes you make to your cookie preferences may make using our services a less satisfying experience as they may not be as personalized to you. In some cases, you may even find yourself unable to use all or part of our services.

Tools we provide

You can set and adjust your cookies preferences at any time, by using the tool available on our website , and by heading to your account settings in your app and adjusting your app cookie preferences there.

Browser and devices controls

Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. The procedure for managing cookies is slightly different for each internet browser. You can check the specific steps in your particular browser help menu.

You also may be able to reset device identifiers or opt-out from having identifiers collected or processed by using the appropriate setting on your mobile device. The procedures for managing identifiers are slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.

Interest-based advertising tools

Advertising companies may participate in self-regulatory programs which allow you to opt out of any interest-based ads involving them. For more information on this, you can visit the following sites: Digital Advertising Alliance ; Interactive Digital Advertising Alliance; Appchoices (apps only).

Opting out does not mean that you will not see advertising - it means you won’t see personalized advertising from the companies that participate in the opt-out programs. Also, if you delete cookies on your device after you opted out, you will need to opt-out again.

Google™ Cookies

Google™ Maps API Cookies

Google™ Maps API Cookies
Some features of our website and some Connect Here services rely on the use of Google™ Maps API Cookies. Such cookies will be stored on your device.

When browsing this website and using the services relying on Google™ Maps API cookies, you consent to the storage, collection of such cookies on your device and to the access, usage and sharing by Google of the data collected thereby.

Google™ manages the information and your choices pertaining to Google™ Maps API Cookies via an interface separate from that supplied by your browser. For more information, please see how Google uses cookies .

Google Analytics

We use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of the website and services in order to report website trends.

For more information on how Google collects and processes data, visit Google's Privacy and Terms page . You can opt out of Google Analytics by downloading the Google Analytics opt-out browser add-on and opt-out of Google’s ad personalization .

How to contact us?

If you have questions about this Cookie Policy, you can contact us online to submit a help request:

Connect Here LLC

2393 South Congress Ave

West Palm Beach, FL 33406

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